At Juicefast, our mission is to deliver not only high-quality products but also exceptional service. If something doesn’t meet your expectations, we want to hear about it. Your feedback helps guide us toward becoming the best version of ourselves.
Returns
Our return policy is simple: If your order arrives incorrect, incomplete, or damaged, please provide a photo to our customer service team. This documentation allows us to process a refund or arrange a replacement delivery. If the issue is confirmed to be our error, we’ll gladly replace the items at no additional cost to you.
Please report any return or replacement request for a damaged, incomplete or incorrect product as soon as possible, and no later than 30 days after receiving your order.
30-day money-back guarantee
In addition to your statutory rights, Juicefast offers a voluntary commercial guarantee: if you are not satisfied with a product, you can request a refund within 30 days of receiving your order. The guarantee also covers opened products.
How to claim the guarantee: within 30 days of receiving your order, email cs@juicefast.com with your order number and the product you want refunded. Photos are only needed if the product arrived damaged, incomplete or incorrect. Refunds are paid within the time limits set out in our Terms of Purchase.
Statutory right of withdrawal
Independently of the guarantee, as a consumer you have the statutory right to withdraw from a distance contract. The law provides exceptions, among others for goods that spoil quickly or have a short shelf life, and for sealed goods that are not suitable for return for health or hygiene reasons if they were opened after delivery. The time limit, procedure and withdrawal form are set out in our Terms of Purchase. The 30-day guarantee does not limit this statutory right.
Quality guarantee
Our products are fresh, cold-pressed and free from additives that extend shelf life. Because of their natural ingredients, slight differences in colour, taste or texture are normal and expected. If you notice any problem, contact our support team and we will gladly help.
Cancellations
Orders can only be cancelled before they have been processed and handed over to the courier. Once an order has been prepared it can no longer be cancelled because of the perishable nature of the products. If you want to cancel an order, contact us as soon as possible with your order number.
Returns
Yes. Under our 30-day money-back guarantee you can request a refund even if you do not like the taste, and the guarantee also covers opened products. Email us at cs@juicefast.com within 30 days of receiving your order.
Yes, under our 30-day money-back guarantee. Every body is unique and detox results depend on many individual factors, but the guarantee applies within 30 days of receiving your order. Email us at cs@juicefast.com.
If you canceled your order before it was shipped, a refund will be issued. You can check the shipping status with our customer support team.
If any of the juices arrived spoiled and you’ve provided photos along with the delivery date, we will resend the package. The remaining contents, including the spoiled juice, must be returned to us for further inspection.
In cases of visible damage caused by the delivery service, we offer a replacement—not a refund.
If the package does not arrive at your address due to damage, an incorrect address, or any other issue, we will resend it—but we do not offer a refund. Our priority is to ensure you receive and enjoy the full experience of our products.
If you forgot to enter your discount code, unfortunately, we are unable to issue a refund. However, we’ll do our best to surprise you with a little treat on your next order.
Shipping & Orders
Orders are delivered by GLS. Shipping is free for orders over €60; below that a flat rate of €8 applies, and other destinations are charged a flat €30. Please note that we do not ship to PO boxes, APO, or FPO addresses.
If your order hasn’t been shipped yet, send us an email at hi@juicefast.com with the updated address details.
If it’s already on its way, we recommend reaching out to the delivery service directly as soon as possible.
Orders typically arrive within 3 – 5 business days. You can track your shipment anytime from your account page.
Please note that during peak periods, such as holidays or high-demand seasons, delivery may take a little longer than usual. We appreciate your patience!
If you need to change or cancel an order that hasn’t been shipped yet, please contact us as soon as possible at hi@juicefast.com.
Once the order has been shipped, unfortunately, we’re unable to make any changes.
Yes! You can skip an order anytime from your account. Just go to the “Subscriptions” section to manage upcoming deliveries.
No, discount codes cannot be combined.
Please email us at hi@juicefast.com and include:
- a photo of the outer shipping box
- a clear photo of all items laid out, with product names facing up
This helps us resolve the issue quickly.
First, check your spam or promotions folder.
If it’s not there, email us at hi@juicefast.com with your delivery address, order date, and the last 4 digits of the card used — we’ll help locate your order.
If your order hasn’t arrived within 3–5 business days, please email us at hi@juicefast.com.
We’ll do everything we can to sort it out quickly.
You can leave a preferred delivery day in the notes at checkout — we’ll do our best to make it happen, but we can’t guarantee it.
Delivery is handled by GLS on business days from Tuesday to Friday, between 8 AM and 4 PM.